A new day, a brighter future

Help Out People Everywhere U.S. Donor Privacy Policy

H.O.P.E. is committed to donor privacy.

We respect your privacy and do not rent, sell, or exchange our mailing lists. We may disclose some personal information to select third parties in order to more effectively target our donor communications.

What does this mean?

We value your trust and assure you that we will always strive to be responsible in our management, truthful in our advertising, and cost-effective in our fundraising.

If you have questions or concerns, please contact our donor service center at 1-781-767-0576

H.O.P.E. has been working alongside to the poor and suffering for more than 10 years, and we are continually working to ensure every dollar is used to its fullest for this purpose. Anything less would violate the trust we keep with you, the children, families, and communities we serve, and most importantly, with God.

We are committed to the highest standard of stewardship excellence. We will make every effort to honor any designation or preference you have stated. In certain circumstances, where a project is overfunded or cannot be carried out in accordance with your preference, the funds will be used for similar projects approved by the Board of Directors.

Disclosure to Third Parties

To most efficiently use the resources you entrusted to us, we may disclose to select third parties information regarding donation history. Information of this kind is used to enable H.O.P.E. to identify others like yourself interested in partnering with us to help children and their families. Information provided in donation history may include statistics such as total number of donations and value of donations for a set period of time. This information disclosure is done very carefully to ensure that your personal information is protected.

Cookies and Other Tracking Technologies

As with most other Internet sites, our web servers utilize “cookies” to track a user’s activity within our site as well as record the IP address of each visitor to this site. A cookie is a small data file that is stored on your computer. A cookie contains a unique identifying feature that allows our computer to recognize you when you return to the H.O.P.E. site. The recorded IP address tells us which domain you visited from (for instance, yahoo.com), but not your email address or other private and personal information. If you wish to opt out of this type of data collection, you can disable cookies in your web browser. Please note that disabling cookies may diminish the experience of the websites you visit, including H.O.P.E..

We may use the information we record for any of the following purposes:

• To help diagnose problems with our servers, and to administer this website more effectively;
• To gather broad demographic information about what countries and domains our visitors come from and their behavior on our site;
• For marketing and fundraising purposes, including through cross channel means such as email and direct mail communications.

In addition, this website is enabled with one or more add-on services such as Google Analytics to collect information about the use of this site. Google Analytics collects information such as how often users visit this site, what pages they visit when they do so, and what other sites they used prior to coming to this site. Google Analytics collects only the IP address assigned to you on the date you visit this site, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Although Google Analytics plants a permanent cookie on your web browser to identify you as a unique user the next time you visit this site, the cookie cannot be used by anyone but Google. Google’s ability to use and share information collected by Google Analytics about your visits to this site is restricted by the Amazon Analytics and the Amazon Privacy Policy You can prevent Google Analytics from recognizing you on return visits to this site by disabling cookies.

We sometimes also use third-party service providers to serve advertisements (banners, video or test ads) on our behalf across the Internet, or to implement cross-channel communications via email or direct mail. These third parties may collect non-personally identifiable information about your interaction with us. In the alternative, if you wish to opt out of this type of data collection, you can disable cookies in your web browser. Please note that disabling cookies may diminish the experience of the websites you visit, including H.O.P.E..

In some cases, our site uses securely encrypted contribution response forms for visitors who choose to use these forms to provide information, request information, and make donations. We collect your willingly submitted contact information (such as your email address), unique identifiers (in some cases, a H.O.P.E. donor account number), and financial information (such as a credit card type, number, and expiration date). Contact information from these response forms is used to process donations, as well as to provide receipts and other information about H.O.P.E. to our customers. The visitor’s contact information is also used to get in touch with the visitor when necessary in order to resolve customer service issues or questions. Users may readily opt out of receiving future communications; see the “opt out” and “modifying your information” sections below. Financial information that is collected is used to bill the user for donations pledged. Unique identifiers (such as a H.O.P.E. account number) may be collected from website visitors to assist in matching current donation information with donor history in our record systems.

Those who choose to register through various “guestbook”-type features on our site may choose to give us certain contact information (such as their email address). These features may also request optional demographic information (such as zip code, age, or income level). Unless you opt out, we may use this contact information to send you additional information about H.O.P.E. and its programs. Your voluntarily provided contact information may also be used to contact you when necessary in order to resolve customer service issues or questions. You may readily opt out of receiving future communications; see the “opt out” and “modifying your information” sections below.

Our online surveys may ask visitors for contact information (such as their email address) as well as a variety of demographic and practical questions. We may use contact data from our surveys to send the user information about H.O.P.E.. The user’s contact information may also be used to contact the visitor when necessary. Users may opt-out of receiving future mailings; see the “opt out” and “modifying your information” sections below.

Online Data Security

All response forms requesting confidential information (such as credit card numbers) on H.O.P.E.’s website utilize the Internet security protocol known as “Secure Sockets Layer” or “SSL.” This is a certification and encryption technology designed to make using your credit card as safe as possible on the Internet.

Independent agencies report that, statistically speaking, using a credit card on the Internet through SSL is far safer than submitting your credit card to a clerk in the grocery store, or over an open telephone line. In fact, they report that there are no recorded instances of someone “breaking” SSL encryption and using credit card information stored therein for fraudulent purposes.

The SSL technology depends on secure Uniform Resource Locators (URLs) which are certified by a certifying authority such as Thawte. Secure URLs always begin with “https://” rather than “https://” and if you are using one from a browser that recognizes SSL, you will generally also receive a preceding message and/or see a symbol, such as a lock, that signifies that you are on a secure page. Any information you enter on such a page is encrypted at your browser, sent over the public Internet in encrypted form, then de-encrypted at our servers.

If your browser doesn’t support SSL technology, you will receive an error message when trying to access our SSL page.

Once we receive your credit card information, it is accessible only to the associate trusted H.O.P.E. staff who has been specially trained in processing this information.

Opt out

Most points on our site provide users the opportunity to opt-out of receiving communications from us at the point where we request contact information about the visitor. There are, however, a few places where users do not have the opportunity to opt-out of receiving communications. Should you wish to opt-out, please contact us or call 1-781-767-0576 and we will unsubscribe you from receiving further communications from us.

Users may also opt-out at any time by contacting us following the methods provided in the “modifying your information” section below.

This site contains links to other sites. H.O.P.E. United States is not responsible for the privacy practices or the content of such Web sites.

Modifying your information

This site gives users the following options for removing their information from our database to not receive future communications or to no longer receive our service; or for changing or modifying information previously provided.

1. send us a message with your request.
2. You can send postal mail to the following address: H.O.P.E., Inc., 173 Mill Street, Randolph, MA 02368
3. You can call the following toll-free telephone number: 1-781-767-0576

When contacting us to change your status, be sure to include any information that would help us identify you on our lists, such as complete contact information (name, postal address, telephone number, and email address), any H.O.P.E. account number(s), or information about venues in which you gave us your contact information online (guestbook, survey, etc.)

Referral Programs

H.O.P.E. may offer features which allow you to inform an individual about our ministry. If you chose to use our referral features, we will ask you for your referral’s email address or in some cases mailing address, to send them either an electronic or paper communication inviting them to participate in our ministry. We will store this information for the sole purpose of sending this email or paper communication and tracking the success of these efforts to expand the reach of our work. If you choose to participate in our referral programs, you represent and warrant that you have a personal relationship with your referral and that you are authorized to share their information with H.O.P.E. for the purpose of sending this invitation to them.

Changes to this policy

We reserve the right to make changes to this privacy policy without advance notice.

Changes to this policy were last made on June 3, 2020.

Contacting the website

If you have any questions about this privacy statement, the practices of this site, or your dealings with this website, please info@givinhope.org